Survey of the Worst Customer Service Companies to Work For

A recent survey revealed that some of the country's largest and most prestigious companies have a bad reputation when it comes to customer service. As a result of this, most of these companies experience high employee turnover rates.

For about the past four years, Bank of America has topped several surveys for being one of the worst customer service companies in the country. Although it is one of the largest banking systems in the world, according to some customers the company sucks when it comes to customer service. This is one of the reasons why the bank has been losing customers over the past several years. In regards to the bank's customer service staff, some former employees have complained about low pay and inadequate training. This in turn has resulted in frustrated employees and a negative work environment.

Another company that has been consistently rated as being one of the worst customer service companies to work for is U. S. Airways. For several years the airline has ranked near the bottom of the list when it comes to customer service. Customer complaints have included long wait times, frequent flight delays, and rude customer service agents. As a result of all these complaints, U. S. Airways employees frequently have to deal with frustrated customers. Which is why U. S. Airways is not considered an ideal place to work.

It may be hard to believe, but Twitter also made this survey list. Despite being considered a leading online technology company, according to several surveys the company needs to work on its customer service. One of the main issues users complain about is the company's long response time when it comes to correcting problems with their account. Customers have also complained about the lack of account security the company provides, which they believe is why so many accounts get hacked. From a shareholders perspective Twitter might be considered a great company, but not so much if you work in their customer service department.

Another company that surprisingly made the survey list was Facebook. Just like Twitter, Facebook has also received a lot of customer service complaints. These complaints range from long response times to suspended accounts. According to some Facebook users, it is almost impossible to connect with a customer service representative. Many Facebook users have also complained that some customer service reps are not as knowledgeable as they should be about company changes and updates. Having this level of customer frustration can only result in a bad working environment.

Other companies featured in the survey include Comcast, Cox Communications, Charter Communications and Time Warner Cable