According
to several recent surveys, some of the best customer service companies
to work for are Nordstrom and Southwest Airlines. Based on survey
results, these two companies ranked very high in terms of customer
service, work environment and employee benefits.
Over
the past several years, consumers have stated that customer service
overall has significantly declined. This has included encountering rude
sales associates and uncaring customer service agents. Some attribute
this to the economy, while others attribute this trend to bad company
training. One
company that seems to have gotten it right in this area is Nordstrom.
Customers like shopping at Nordstrom because of its good customer
service, and employees like working there because of the positive
working environment. A further breakdown of these surveys revealed
that Nordstrom has received high marks on the quality of their
products, store design and also for having well trained employees.
Southwest
Airlines is another company that has been ranked as one of the best
customer service companies to work for. The company has ranked high on
surveys for things like offering low ticket prices and also for creating
a very positive work environment. By contrast Delta Airlines ranked near the bottom of the list.
Another
company that made the survey list was Trader Joe's. This company has
received a lot of comments in regards to its customer service, product
variety and also on the way it treats its employees. For
many years, Trader Joe's has been a favorite place for in-town
residents who are looking for unique quality food products. All this has
helped Trader Joe's make the top ten list of best customer service
companies to work for over the past five years.
Publix
is another retail chain that consisently makes the list as one of the
best customer service companies to work for. Just like Trader Joe's, the
Publix chain has created a unique and pleasant shopping environment.
Publix has received high marks in recent surveys for having a well
stocked deli department and fresh bakery products. From an employer
standpoint, the company has received high marks for offering employees a
unique profit sharing plan.
Despite
some of the bad press UPS has received in recent years, it is still
listed as one of the best customer service companies to work for. The
company received high ratings for customer service, flexible work
schedules and also for providing good training and job opportunities.
Some of the other companies that made the survey list are Apple, Netflix, Cotsco and Fedex.
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