I have been a Best Buy customer for many years because they offer good price deals and products.
Initially,
I only used to shop at Best Buy when I was looking for a new appliance
like a refrigerator or stove. In my opinion Best Buy have some of the
best quality appliances and some really good appliance deals. However in
more recent years I have been shopping at Best Buy for electronic
gadgets like GPS devices and computer tablets. If you haven't been to
Best Buy lately you should definitely check them out. I think a lot of
“technology geeks” would be surprised to find out that Best Buy offers a
wide range of technology gadgets. I am not saying that they are on par
with Samsung or Apple, but the variety they offer is pretty good for a
moderately priced retail store.
You
can also find a wide variety of health and fitness products at Best
Buy. Some I have purchased in recent months include a pulse activity
tracker, a GPS sports watch and a Nike Fuel Band.
When
it comes to the appearance of Best Buy stores, the majority I have
shopped in are clean, functional and very well designed. The
organizational set up of a store has a strong impact on customer foot
traffic. This is because no one wants to shop in a store that takes a
lot of effort just to find a particular product. In my opinion the store
is decorated very well, very organized and user friendly. I probably
would not have said this ten years ago however, because back then most
Best Buy stores were bland and boring.
Although
I have given Best Buy high marks when it comes to store design and
product variety, I feel that the chain can do a better job in the area
of customer service. This includes doing a better job of training their
staff. The sales associates I have encountered have been courteous, but
some did not seem educated enough about products being sold in their
store. I think this is something that can be changed by some additional
employee training. I also think that some stores could use more
mature store managers. Being a store manager is a very important job, so
the person in this position should have several years of industry
experience.
I
would also like to see more Best Buy stores developed in and around
in-town neighborhoods. Where I live most stores are located in or near
large suburban malls which is not convenient for shopping.
Overall
I think that Best Buy is a good retail chain that offers good price
deals and a good range of appliance and technology products.
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