Examples of good customer service survey questions
Conducting customer service surveys is very important, especially for the owners of large retail stores and fast food chains.
Below is a sample of frequently asked customer service survey questions:
- How long have you been a customer?
- Did you enjoy our service and selection?
- Were our customer service agents helpful?
- How would you rate the responsiveness of our company?
- Do you find our website easy to navigate?
- Do you enjoy shopping on our online retail store?
- Would you recommend our products to friends and family members?
- Are our locations convenient?
- How would you rate our return policy?
- Describe your most recent shopping experience with us
- What can we do to improve our service?
To further demonstrate how customer surveys are used, below are sample customer service questions for specific businesses and industries.
Sample Survey Questions for Macy's Customers:
- How often do you shop at Macy's?
- How would you rate our sales associates?
- Which departments do you shop most frequently?
- Do you have a Macy's credit card?
- Are our prices competitive?
Sample Customer Service Survey Questions for Wendy's customers:
- How often do you eat at Wendy's?
- How would you rate the quality of our food?
- Have you tried our 99 cents menu?
- How satisfied are you with our overall menu selection?
Sample Customer Service Survey Questions for Visa Credit Card Customers:
- How long have you been a Visa customer?
- What made you choose Visa?
- Are our interest rates competitive?
- What do you primarily use your Visa card for?
Sample Customer Service Survey Questions for Delta Airlines customers:
- How long have you been a Delta customer?
- Are you a member of our frequent flier program?
- How many flight delays have you experienced?
- How would you rate our customer service agents?
- How would you rank Delta against other airlines?
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